To ensure efficient product support

Kindly have the product's serial number or original purchase order ready when requesting support.

In accordance with applicable government regulations and compliance policies, MTI is required to verify the end user of all scientific equipment we sell. As such, we can only provide product support to customers who have purchased directly from MTI or can present valid proof of purchase.

If you are a second-hand owner of any MTI equipment,

Please ensure you obtain the original purchase order from the first owner.

This verification is essential to prevent potential misuse of scientific instruments and to comply with federal regulations concerning controlled technologies.

We sincerely appreciate your understanding and cooperation in helping us fulfill these legal obligations.