Q1. Return Policy?
MTI guarantees the quality of all products. If the product is defective, you can exchange/return for a refund within thirty (30) calendar days of the original invoice date. All merchandise returned to us must be accompanied by a Return Merchandise Authorization Number (RMA#).
The following information must be contained in the request form:
- Order number or invoice number
- MTI Corporation’s part number & quantity
- Reason for return & nature of the problem
Note: Any missing or incorrect information may result in a delayed process or a rejection of request.
RMA numbers are good for fifteen (15) days from the date of issue. Prepaid shipping is required for all product returns. A copy of your original invoice is required to process your return. Returned merchandise must be in an original, new, re-sellable condition, accompanied by all original packaging, documentation, and accessories. In all cases, the returned product must be shipped prepaid with an approved RMA number clearly shown on the shipping label.
Merchandise can not be returned due to customer's improper storage. (some of our single-crystal products must be kept under a certain temperature and/or without possible moisture -- dry condition) MTI Corporation reserves the right to refuse merchandise or impose a minimum 25% restocking fee for any returns not meeting the above requirements.
Any returned items may be subject to a 25% restocking fee and must be returned within 30 days of purchase. Returned items must be in an unused condition and retain all the original packing materials.
All merchandise must be received before any refunds or replacement can be processed (no cross-shipping). Please allow two weeks for processing.
- *Shipping & handling are not refundable.
- *Opened consumable supplies may not be returned or refunded.