Q1. Order processing?

Please allow a processing time of 24-48 hours for your order(s) to ship. Equipment orders will take up to 2 weeks before leaving our warehouse. (Order processing is done during normal weekdays only, no holidays or weekends.)

Q2. Order tracking?

Online orders can be tracked by login to your account. Please allow 24 hours after the order is shipped to see logging details.

If you need a tracking number for your order, please send an email to info@mtixtl.com along with your order/invoice number.

Q3. Import/export tax, duty, GSM, Customs Clearance, and etc?

All import/export-related expenses are the sole responsibility of the buyer; charges will vary from country to country. Please consult with your local import experts or transportation carrier for more details.

Q4.Lost or Stolen packages?

Please report all lost or stolen packages to us at the earliest possible time. An investigation will be open soon after reporting the incident to us, and a final ruling will be issued by the carrier for the claim after 10-15 business days. A replacement package will be sent as soon as the claim is accepted by the responsible carrier.

Q5. Shipping methods?

For small packages, we offer UPS & FedEx Express shipping options, and availability will vary by destination. Shipping to PO Boxes or APO/FPO addresses not currently offered.

Shipping to Residential Area, Hotel/ Motel (etc.), Trade Show/ Conventions/ Conferences, & Courier/ Flight Forwarders addresses not proceeded.

Large items will be shipped by LTL Freight regardless of the shipping method selected.

Please allow 1-7 business days for delivery by UPS Ground within the USA. We are shipping from Richmond, CA. and the map below will show the estimated transit time to destination:

International destinations can take up to 15 days for delivery and will vary depending on your selected shipping method. The receiver is responsible for the duties and taxes if the orders will be shipped outside of the USA.